Service & Support Request Process

What should I do if I cannot use the BCR230 (biometric MyKad) reader? MyKad reader cannot read or verify MyKad?

When you experience this it may means that your card slot is not working hence the reader cannot detect the information of the card. However we would encourage that you perform a Standalone Verification to determine whether the issue is caused by software or hardware. If the Standalone Verification failed, this could mean that the card slot is not functioning. You will require submit a Support Request first to arrange forward for the device be sent back to Pradotec to further diagnose the matter.

How do I seek support request from Pradotec? How do I get technical help if I face issue with my device?

If you are facing issue with your Pradotec’s product, regardless is a software and or hardware product. You should submit your request through our online Support Request Form . Once we have received your request, we will check on your warranty status.

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